FAQs

Once an order is submitted, it begins processing immediately to ensure timely delivery. To modify your order, we need you to contact us ASAP via email (info@yslamara.com) and inform us of the changes required on your oder. We would process the changes as soon as possible and inform you via email.

Yes, you can track your order's progress by accessing the tracking information provided in your shipping confirmation email. Alternatively, you can log in to your YSLAMARA account to view the status of your order.

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure payment options. Rest assured, your payment information is always encrypted and secure.

If you need assistance with your order or have any questions, our customer support team is here to help. Feel free to reach out to us via email at info@yslamara.com. We'll be happy to assist you!

Yes, we do! We're delighted to offer gift wrapping services and can include custom cards with your personalised message for that special touch. Simply provide us with the details during checkout, and we'll ensure your gift is beautifully presented.

Yes, we offer express shipping options with delivery in 1-2 days for those who need their orders urgently. However, please note that delivery delays may occur due to unforeseen circumstances beyond our control. Rest assured, we do our best to ensure swift delivery of your orders.

If you receive a damaged or incorrect item, please contact our customer support team immediately. We apologize for any inconvenience and will work swiftly to resolve the issue and ensure your satisfaction. Simply reach out to us with details and photos of the item in question, and we'll assist you accordingly.

Once your order has been shipped, we're unable to make changes to the shipping address or order details. We recommend double-checking your information at checkout to avoid any discrepancies. If you encounter any issues or need further assistance, please contact our customer support team for guidance.

YSLAMARA showcases a wide range of offerings from our latest collection, with our inventory regularly updated. If the item you're interested in is currently unavailable, please don't hesitate to contact us via email (info@yslamara.com) and/or subscribe to our waitlist (accessible on the product information page).

YSLAMARA's online store ships worldwide. To view the list of available delivery destinations, simply navigate to the "Country" menu during checkout. For further inquiries, feel free to reach out to our Customer Service Team at info@yslamara.com

YSLAMARA provides complimentary standard shipping for all orders. Please be aware that free delivery will be automatically applied to your purchase during the checkout process.

For orders placed outside the EU, YSLAMARA does not cover applicable duties and customs fees.

Customers are responsible for any duties and customs fees required by their countries.

Yes, we do offer express shipping options for select locations. During checkout, you will have the opportunity to choose your preferred shipping method, including express delivery.

We want you to love your YSLAMARA purchase, but if you're not completely satisfied, you can return unworn, unwashed, and undamaged items within 30 days of delivery for a refund or exchange. Please note that certain items, such as swimwear and intimates, are not eligible for return.

To initiate a return, please contact our Customer Service Team at info@yslamara.com with your order number and the reason for return. We will provide you with further instructions and a return shipping label, if applicable.

Yes, we offer exchanges for different sizes or colours, subject to availability. Simply follow the return process outlined above, and indicate the desired size or color for the exchange. We will process the exchange once we receive your returned item.

If you receive a damaged or defective item, please contact our Customer Service Team immediately with photos of the damage or defect. We will work with you to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.

We do not charge restocking fees for returns. However, please note that original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective.